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FAQ

Welcome to SINTRONES  FAQ section. Seek answers to the frequently asked questions here.
If you are unable to locate the information you require, please complete our FAQs form, and we shall expeditiously attend to your inquiries.

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Q
Why is my LTE/5G module not detected?
A

Possible causes include:

  • SIM card issues or improper installation
  • Module firmware problems
  • USB enumeration failures
  • Carrier profile or network configuration mismatches

Please collect relevant system logs and contact the Sintrones technical support team for further assistance.

Q
How can I check system information and the JetPack version?
A

You can use the following commands to verify system information:

Check the JetPack version:

sudo apt-cache show nvidia-jetpack

Q
How do I update the BSP?
A

We provide a BSP update SOP for the IBOX series.

You can download the guide from the link below:

System Recovery for Updating to JetPack 6.2 User Guide

Q
How do I enter Recovery Mode?
A

Please follow the steps below:

  1. Ensure that the IBOX-600 is powered off.
  2. Press and hold the Recovery button.
  3. Connect the power cable and enable the ignition signal (or connect IGN to DC+).
  4. Continue holding the Recovery button for more than 5 seconds, then release it.
  5. Connect the IBOX-600 to the host PC using a USB Type-C cable.
Q
Which JetPack versions are supported? se is based on JetPack 6.2.
A

Our latest BSP (Board Support Package) release is based on JetPack 6.2.

We will continue to update and maintain support for newer JetPack releases. For the latest BSP versions and compatibility information, please contact the Sintrones technical support team.

Q
How does Ignition Shutdown work?
A

Answer

When the IGN ACC signal is removed:

  1. MCU detects IGN ACC signal loss.
  2. Delay-Off countdown starts.
  3. Countdown time is configurable through MCU Utility.
  4. System performs a graceful shutdown.
  5. Power is removed after shutdown completes.

This mechanism helps prevent file system corruption and data loss.

For related power management utilities and software packages, please contact the Sintrones technical support team for assistance.

Thank you.

Q
How can I update the BIOS of my Sintrones system?
A

Answer

BIOS can be updated using one of the following methods:

  • EFI Shell Update Utility
  • Windows BIOS Update Utility
  • DOS Update Utility (for legacy supported platforms only)

You may refer to the SOP in the link below. This document describes the BIOS update procedure using the AMI BIOS EFI Shell method.

If you require an alternative BIOS update method, please contact the Sintrones technical support team. Our engineers will be happy to assist you and provide the most suitable update solution for your application.

 

American Megatrends, Inc BIOS Update Procedure

Q
Does Intel 13th Gen platform support Legacy BIOS mode?
A

Answer

No.

Intel has removed native Legacy BIOS support starting from the 13th Generation platform. Sintrones products based on Intel 13th Gen and later processors only support UEFI boot mode.

Please ensure that:

  • Operating system is installed under UEFI mode
  • Storage device uses GPT partition format
  • Secure Boot settings are configured according to OS requirements
Q
Compal RXM-E2_guide WEB
A

This is a web-based guide to help you build and set up the Compal 5G module RXM-E2 from the beginning.
It includes an SOP document and multiple scripts to assist you throughout the process

web

Q
How to disable "auto mute mode" in Linux environment ?
A
  1. For audio topic:
  2. Please follow steps below to disable the “auto mute mode” then try again
  3. Enter “custom.conf” by typing below command at terminal: alsamixer
  4. Move to “auto mute mode” by  “→”and ”←” at your keyboard
  5. Disable “auto mute mode” by  “↑”and ”↓” at your keyboard
  6. Press “Esc” to exit then try again

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